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Client first

AXA XL’s Americas CEO, Lucy Pilko met with Insure TV to discuss today’s insurance marketplace, the opportunities for product innovation, and how AXA XL has truly embraced their “Client first” focus.
Insure TV asks Lucy about the importance of a “client first” approach and how to best collaborate for better partnerships. She also talks about the expanding role of the E&S market for complex and difficult to place risks – an area AXA XL has been a major player since 1979 and is expanding their role even further to better develop solutions for their clients. Lucy also explains the key role of insurance to support clients in their energy transition and the ever-changing landscape of cyber risks.

Lastly, Lucy talks about what’s next for commercial insurance in helping to move the world forward.

Meet the Team

A headshot of Matt O'Malley
Matt O'Malley
Chief Client & Distribution Officer, Americas

Learn more about our insurance coverages

We’re driven to help businesses adapt and thrive amidst change. We leverage insights that provide clarity about your risks, at any moment in time – not just when we’re talking renewal. To learn more, access our Insurance Solutions Risk Appetite Guide.

ACCESS THE INTERACTIVE GUIDE

Customer Stories

“I would say AXA XL demonstrates strong financial stability and service capabilities while investing time to understand us, which are key criteria for us.”
Risk Manager

Customer Stories

“They take time to understand our business and needs and generally responsive to those. They do what we need everywhere we need it and do a good job of putting a team behind it. The client executive and underwriters that we have are very good and transparent.”
Risk Manager

Customer Stories

“AXA XL is much better than their peers on each of our carrier choice criteria: global scale, flexibility on how we structure programs, strong technical expertise and ability to execute all types of administrative actions.”
Risk Manager

Customer Stories

“AXA XL stands for partnership and continuity, always willing to be a partner and to provide solutions to ensure business continuity.”
Risk Manager

Customer Stories

“Their bench is deep, with lots of talented people, that are not just smart, but people you can enjoy spending time with and for some, even call them friends.”
Risk Manager

Customer Stories

“AXA XL stands for integrity, financial strength, care about customer, value personal relationship and long-term strategic partner.”
Risk Manager

Customer Stories

“AXA XL Claims professionals are always prompt in their responses and understanding in how a large company manages their claims. Can’t say enough about how AXA XL helps me to be informed and prepared when discussing insurance matters with my company C-suite.”
Risk Manager

Customer Stories

“14 years and several hundred transactions, you never expect it to happen to you. I was extremely stressed at the situation, but from the first call to AXA XL claims, which was like calling in the Cavalry, to my interaction with the attorney assigned to my case through completion, my experience was as positive and as pleasant as it could possibly be in these circumstances. I’m thankful that AXA XL was there for the rescue. Thank you! ”
Insured

Sustainability and building resilience

In an ever-changing world, AXA XL protects what matters most — for our clients and communities.

We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability Strategy, ‘Roots of Resilience’, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Learn more about AXA XL’s Ecosystem

AXA XL’s Ecosystem is a suite of business solutions that leverages partnerships and services to help our clients innovate, advance risk management, and support sustainable business growth.

Our Claims Team: Here for you, 365/24/7

When you buy an insurance policy, you're buying a promise. Our promise is to deliver an exceptional claims experience. Learn more.

Need to make a claim? Click here

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US- and Canada-Issued Insurance Policies
In the US, the AXA XL insurance companies are: Catlin Insurance Company, Inc., Greenwich Insurance Company, Indian Harbor Insurance Company, XL Insurance America, Inc., XL Specialty Insurance Company and T.H.E. Insurance Company. In Canada, coverages are underwritten by XL Specialty Insurance Company - Canadian Branch. Coverages may also be underwritten by Lloyd’s Syndicate #2003. Coverages underwritten by Lloyd’s Syndicate #2003 are placed on behalf of the member of Syndicate #2003 by Catlin Canada Inc. Lloyd’s ratings are independent of AXA.

TALK WITH US

You are contacting AXA XL, the P&C and Specialty division of AXA. We provide Re/Insurance to mid-sized and multinational companies, and some high-net-worth individuals.

If your enquiry pertains to personal insurance, please contact AXA.

The controller of your personal data is the AXA XL company you wish to contact with your request. The privacy policy applicable to this company can be found at: https://axaxl.com/privacy-notice

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